Returns Policy - Zerelya

Is your order not quite what you expected? Don't worry – at Zerelya, you can return your purchase within 14 days of receipt.

Return period

You have the right to return your order within 14 days of delivery. After registering, you have another 14 days to actually return the product.

Please note: you are responsible for the return shipping costs. Once we receive your return in good order, we will refund the full purchase price – including the original shipping costs.

Return procedure

Want to return an item? It's easy in just a few steps:

1 Request our returns form via [add your email address or contact link here].

2 Print and complete the form.

3 Include the completed return form with your return package.

4 Send your package to the return address below:

Return address:
Zerelya
meteor 222
1115VW Duivendrecht
The Netherlands

NB:

You are responsible for returning your package via a shipping company of your choice. To avoid problems, we recommend always using a track & trace code.

If a product is damaged due to use or careless handling after receipt, we may charge a depreciation fee. Therefore, please ensure you handle your products with care.

Pick up at post office/service point

If you choose to collect your package from a post office or service point, please make sure you collect it within 7 days, as it will be returned after that.

If the package isn't picked up, we'll record it as uncollected and charge a €20 administration fee. The remaining amount will be refunded via the payment method you used.

Want to cancel your order? First, collect the package and register it for return within 14 days of receipt. You then have another 14 days to return the package to us. This way, you avoid being marked as "uncollected."